Frequently Asked Questions

Find answers to common questions about NookFile's secure file transfer service

File Transfer

Upload & sharing

Security

Privacy & encryption

Technical

Browser & compatibility

General

File Transfer

Security

Technical

Downloading

Troubleshooting

Still have questions?

If you couldn't find the answer you're looking for, check out our security documentation or learn more about how NookFile protects your privacy.

Security Information About NookFile

Frequently Asked Questions

General

What is NookFile?

How much does NookFile cost?

Do I need to create an account?

What file types are supported?

File Transfer

What is the maximum file size I can upload?

How many files can I upload at once?

How long do files remain available?

Can I extend the expiry date of my files?

What happens if my upload fails?

Security

How secure are my files?

Can NookFile staff see my files?

What is zero-knowledge encryption?

Can I password protect my files?

What happens to my data when files expire?

Technical

Which browsers are supported?

Can I use NookFile on mobile devices?

Why is my upload taking so long?

Can I pause and resume uploads?

Downloading

How do I download shared files?

Why do I need the full URL including the # part?

Can I download files multiple times?

What format are downloaded files in?

Troubleshooting

The share link isn't working. What should I do?

My download failed. How can I try again?

I forgot the password for my share. Can you help?

Can I recover expired files?

Still have questions?